Terms & Conditions

By hiring or purchasing from Australian Formal Wear (“AFW”, “we”, “us”), you agree to the following Terms & Conditions. Please contact us before proceeding if you have any questions.

1. HIRE BOOKINGS & PAYMENT
A hire booking is confirmed once the hire fee has been paid in full and cleared. All hire fees must be paid before garments are collected or dispatched.

2. FITTING, COLLECTION & GARMENT CONDITION
Customers must try on all hired garments at collection wherever reasonably possible and check the fit, sizing and condition before leaving AFW. Any existing marks, damage or concerns must be brought to our attention at this time.

Hire garments are not necessarily new and may show reasonable signs of previous wear, cleaning or minor repairs that do not affect their use or presentation.
If a customer chooses not to try on their garments at collection, AFW cannot accept responsibility for fit or sizing issues that could reasonably have been identified at the time.

For weddings and group bookings, AFW may recommend or require a final fitting before the event to confirm sizing and any required alterations.

3. CUSTOMER-SUPPLIED MEASUREMENTS
Where measurements are provided by the customer or a third party rather than taken by AFW, the customer is responsible for ensuring they are accurate. AFW cannot accept responsibility for fit issues resulting from incorrect measurements supplied to us,
subject to the customer's rights under Australian Consumer Law.

4. CARE OF HIRED GARMENTS
Customers are responsible for taking reasonable care of all garments and accessories from the time they are collected or delivered until they are returned to AFW.
No attempt is to be made to wash, dry clean, iron, press, alter or repair hired garments without prior approval from AFW.

AFW can arrange professional dry cleaning through our preferred dry cleaner, including collection and delivery. If approved by AFW, customers may arrange professional dry cleaning themselves, in which case a dry-cleaning receipt must be provided when the garments are returned.

5. DAMAGE, LOSS & THEFT

Customers are responsible for loss, theft or damage to hired garments and accessories while in their possession, excluding reasonable wear and tear. Where an item can reasonably be repaired, the customer may be charged the reasonable repair cost. Where an item is lost, stolen or damaged beyond reasonable repair, the customer may be charged its reasonable replacement value. Any invoice issued for loss or damage must be paid within 7 days.

6. GARMENT BAGS, HANGERS & ACCESSORIES
All garment bags, hangers and accessories supplied with a hire remain the property of AFW and must be returned. Missing or damaged items may incur a reasonable replacement charge.

7. RETURNS
Unless otherwise agreed, all hired garments and accessories must be returned to Australian Formal Wear no later than the first Tuesday following the event, prior to our Tuesday evening dry-cleaning collection. A hire is not considered fully returned until all garments, bags, hangers and accessories supplied with the booking have been received.

8. LATE RETURNS & EXTENDED HIRE
Garments returned after the agreed return date may incur a $25 per day late fee.
Any early collection or extension of the standard hire period must be approved by AFW in advance and may incur additional hire fees.

9. NON-RETURNS
If hired items have not been returned within 7 days of the original due date, and no alternative arrangement has been approved, they may be treated as non-returned.
The customer may be invoiced for 100% of the item's RRP or reasonable replacement value. If the original product is no longer available, AFW will determine a reasonable replacement value based on the original item and a comparable current replacement.

10. CANCELLATIONS

For cancelled hire bookings:
- More than 7 days before collection: 50% of the total hire fee will be refunded.
- Within 7 days of collection: The hire fee is non-refundable.
This is subject to any rights available under Australian Consumer Law.

11. PERSONAL BELONGINGS
Customers are responsible for removing all personal belongings from pockets, garments and garment bags before returning their hire.
AFW cannot accept responsibility for personal items accidentally left in returned garments or bags, to the extent permitted by law.

12. RETURN SHIPPING
Where items are returned by post or courier, return shipping costs are the customer's responsibility unless otherwise agreed or required by law. We recommend using tracked shipping and retaining proof of postage until AFW confirms receipt.

13. PURCHASED & TAILORED GARMENTS
No change-of-mind refunds or exchanges are available for garments that have been altered, tailored or customised for the customer once alterations or customisation have commenced. This does not affect rights available under Australian Consumer Law.

14. EXCHANGES – PURCHASED ITEMS
Items presented for a change-of-mind exchange must be in the same condition in which they were sold, including being unworn, unused, unaltered and in resalable condition with original tags and accessories where applicable. AFW may decline a change-of-mind exchange where these conditions are not met. This does not affect a customer's rights in relation to faulty or non-compliant goods.

15. AUSTRALIAN CONSUMER LAW
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.